| Application phases | Performance legitimacy | Task legitimacy | Value legitimacy | Intra-organizational legitimacy | The extent of success of the ERP application |
|---|
| Adoption decision |
| Launch point 1 (in plan) | | – | – | – | |
| Launch point 2 (in practice) | | + | + | + | 1.5 |
| Stagnation | – | – | – | – | 0.8a |
| Reboot | + | + | + | + | 2.5 |
| In-depth application | + | + | + | + | 3.8 |
- + signs signify increased legitimacy compared to the last phase, - signs signify decreased legitimacy compared to the last phase
- aThe decline in the score (0.8 versus 1.5) is due to the fact that ERP had been destructively changed to just the minimum qualification for existing in the organization—“at least someone is using it”
